{"id":694,"date":"2022-11-23T17:00:00","date_gmt":"2022-11-23T17:00:00","guid":{"rendered":"http:\/\/125.212.131.17\/chuyendoiso\/index.php\/2022\/11\/23\/vnpt-hai-phong-xac-dinh-muc-tieu-la-doanh-nghiep-tien-phong-chuyen-doi-so-trai-nghiem-khach-hang\/"},"modified":"2022-11-23T17:00:00","modified_gmt":"2022-11-23T17:00:00","slug":"vnpt-hai-phong-xac-dinh-muc-tieu-la-doanh-nghiep-tien-phong-chuyen-doi-so-trai-nghiem-khach-hang","status":"publish","type":"post","link":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/2022\/11\/23\/vnpt-hai-phong-xac-dinh-muc-tieu-la-doanh-nghiep-tien-phong-chuyen-doi-so-trai-nghiem-khach-hang\/","title":{"rendered":"VNPT H\u1ea3i Ph\u00f2ng: x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau l\u00e0 doanh nghi\u1ec7p ti\u00ean phong chuy\u1ec3n \u0111\u1ed5i s\u1ed1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<\/p>\n
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Nh\u1eb1m c\u1ee5 th\u1ec3 h\u00f3a vi\u1ec7c truy\u1ec1n th\u00f4ng chuy\u1ec3n \u0111\u1ed5i s\u1ed1 \u0111\u1ebfn t\u1eebng ng\u01b0\u1eddi d\u00e2n th\u00e0nh ph\u1ed1, VNPT H\u1ea3i Ph\u00f2ng hi\u1ec7n \u0111ang t\u1ed5 ch\u1ee9c tri\u1ec3n khai ch\u01b0\u01a1ng tr\u00ecnh Ch\u0103m s\u00f3c v\u00e0 tri \u00e2n kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n n\u0103m 2022 v\u1edbi m\u1ee5c ti\u00eau n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, gia t\u0103ng tr\u1ea3i nghi\u1ec7m v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng kh\u00e1ch h\u00e0ng l\u00ean m\u00f4i tr\u01b0\u1eddng s\u1ed1, th\u00fac \u0111\u1ea9y vi\u1ec7c chuy\u1ec3n \u0111\u1ed5i s\u1ed1 h\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi d\u00e2n th\u00e0nh ph\u1ed1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 v\u00e0 t\u1ea1o th\u00f3i quen mua s\u1eafm, thanh to\u00e1n online kh\u00f4ng d\u00f9ng ti\u1ec1n m\u1eb7t.<\/p>\n

Ch\u01b0\u01a1ng tr\u00ecnh di\u1ec5n ra \u0111\u1ed3ng lo\u1ea1t tr\u00ean to\u00e0n \u0111\u1ecba b\u00e0n th\u00e0nh ph\u1ed1, v\u1edbi l\u1ef1c l\u01b0\u1ee3ng k\u1ef9 thu\u1eadt vi\u00ean \u0111\u00f4ng \u0111\u1ea3o, tay ngh\u1ec1 cao, s\u1eb5n s\u00e0ng ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f9ng \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean kinh doanh nhi\u1ec7t t\u00ecnh, gi\u1ea3i \u0111\u00e1p v\u00e0 t\u01b0 v\u1ea5n 24\/7 c\u00e1c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, VNPT H\u1ea3i Ph\u00f2ng t\u1ed5 ch\u1ee9c \u0111\u1ebfn t\u1eebng ng\u00f5 x\u00f3m, c\u1ea3i t\u1ea1o m\u1ea1ng l\u01b0\u1edbi \u2013 h\u1ea1 t\u1ea7ng, t\u1ed1i \u01b0u thi\u1ebft b\u1ecb wifi, l\u1eafp \u0111\u1eb7t \u0111\u01b0\u1eddng d\u00e2y \u0111\u1ea3m b\u1ea3o th\u1ea9m m\u1ef9 \u0111\u1ed3ng th\u1eddi h\u1ed7 tr\u1ee3 c\u00e0i \u0111\u1eb7t v\u00e0 h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng c\u00e1c ti\u1ec7n \u00edch tr\u00ean c\u00e1c \u1ee9ng d\u1ee5ng s\u1ed1 nh\u01b0 MyTV, My VNPT, V\u00ed \u0111i\u1ec7n t\u1eed VNPT Money, Zalo VNPT H\u1ea3i Ph\u00f2ng \u00e1p d\u1ee5ng trong vi\u1ec7c thanh to\u00e1n c\u01b0\u1edbc online, qu\u1ea3n l\u00fd h\u00f3a \u0111\u01a1n \u0111i\u1ec7n t\u1eed, qu\u1ea3n l\u00fd thu\u00ea bao tr\u00ean \u1ee9ng d\u1ee5ng\u2026<\/p>\n

Ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e3 thu h\u00fat \u0111\u01b0\u1ee3c s\u1ef1 quan t\u00e2m r\u1ea5t l\u1edbn t\u1eeb ph\u00eda ng\u01b0\u1eddi d\u00e2n th\u00e0nh ph\u1ed1 v\u00e0 c\u00e1c kh\u00e1ch h\u00e0ng c\u1ee7a VNPT H\u1ea3i Ph\u00f2ng.<\/p>\n

M\u1ed9t s\u1ed1 h\u00ecnh \u1ea3nh ghi nh\u1eadn t\u1ea1i Ch\u01b0\u01a1ng tr\u00ecnh:<\/p>\n

Nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt VNPT \u0111o ki\u1ec3m v\u00e0 t\u1ed1i \u01b0u thi\u1ebft b\u1ecb wifi t\u1ea1i nh\u00e0 kh\u00e1ch h\u00e0ng.<\/figcaption><\/figure>\n

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Nh\u00e0 m\u1ea1ng VNPT khuy\u1ebfn ngh\u1ecb kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng c\u00e1c \u1ee9ng d\u1ee5ng s\u1ed1 trong qu\u1ea3n l\u00fd thu\u00ea bao, thanh to\u00e1n c\u01b0\u1edbc online\u2026<\/figcaption><\/figure>\n<\/p>\n<\/div>\n<\/div>\n
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Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 m\u1ed9t h\u00e0nh tr\u00ecnh d\u00e0i v\u1edbi v\u00f4 v\u00e0n th\u00e1ch th\u1ee9c c\u1ee7a nhi\u1ec1u b\u01b0\u1edbc chuy\u1ec3n \u0111\u1ed5i nh\u1ecf, c\u1ea7n b\u1eaft \u0111\u1ea7u t\u1eeb nh\u1eefng h\u00e0nh vi nh\u1ecf nh\u1ea5t. N\u1eafm b\u1eaft \u0111\u01b0\u1ee3c nguy\u00ean l\u00fd \u0111\u00f3, VNPT H\u1ea3i Ph\u00f2ng lu\u00f4n s\u1eb5n s\u00e0ng \u0111\u1ed3ng h\u00e0nh trong c\u00f4ng cu\u1ed9c chuy\u1ec3n \u0111\u1ed5i s\u1ed1 c\u1ee7a th\u00e0nh ph\u1ed1 H\u1ea3i Ph\u00f2ng n\u00f3i chung v\u00e0 chuy\u1ec3n \u0111\u1ed5i s\u1ed1 trong m\u1ed7i doanh nghi\u1ec7p n\u00f3i ri\u00eang v\u1edbi nhi\u1ec1u gi\u1ea3i ph\u00e1p, trong \u0111\u00f3 ch\u00fa tr\u1ecdng chuy\u1ec3n \u0111\u1ed5i s\u1ed1 h\u00e0nh vi kh\u00e1ch h\u00e0ng l\u00e0 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u c\u1ee7a doanh nghi\u1ec7p.<\/em><\/strong><\/h1>\n<\/p>\n<\/header>\n

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Nh\u1eb1m c\u1ee5 th\u1ec3 h\u00f3a vi\u1ec7c truy\u1ec1n th\u00f4ng chuy\u1ec3n \u0111\u1ed5i s\u1ed1 \u0111\u1ebfn t\u1eebng ng\u01b0\u1eddi d\u00e2n th\u00e0nh ph\u1ed1, VNPT H\u1ea3i Ph\u00f2ng hi\u1ec7n \u0111ang t\u1ed5 ch\u1ee9c tri\u1ec3n khai ch\u01b0\u01a1ng tr\u00ecnh Ch\u0103m s\u00f3c v\u00e0 tri \u00e2n kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n n\u0103m 2022 v\u1edbi m\u1ee5c ti\u00eau n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, gia t\u0103ng tr\u1ea3i nghi\u1ec7m v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng kh\u00e1ch h\u00e0ng l\u00ean m\u00f4i tr\u01b0\u1eddng s\u1ed1, th\u00fac \u0111\u1ea9y vi\u1ec7c chuy\u1ec3n \u0111\u1ed5i s\u1ed1 h\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi d\u00e2n th\u00e0nh ph\u1ed1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 v\u00e0 t\u1ea1o th\u00f3i quen mua s\u1eafm, thanh to\u00e1n online kh\u00f4ng d\u00f9ng ti\u1ec1n m\u1eb7t.<\/p>\n

Ch\u01b0\u01a1ng tr\u00ecnh di\u1ec5n ra \u0111\u1ed3ng lo\u1ea1t tr\u00ean to\u00e0n \u0111\u1ecba b\u00e0n th\u00e0nh ph\u1ed1, v\u1edbi l\u1ef1c l\u01b0\u1ee3ng k\u1ef9 thu\u1eadt vi\u00ean \u0111\u00f4ng \u0111\u1ea3o, tay ngh\u1ec1 cao, s\u1eb5n s\u00e0ng ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f9ng \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean kinh doanh nhi\u1ec7t t\u00ecnh, gi\u1ea3i \u0111\u00e1p v\u00e0 t\u01b0 v\u1ea5n 24\/7 c\u00e1c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, VNPT H\u1ea3i Ph\u00f2ng t\u1ed5 ch\u1ee9c \u0111\u1ebfn t\u1eebng ng\u00f5 x\u00f3m, c\u1ea3i t\u1ea1o m\u1ea1ng l\u01b0\u1edbi \u2013 h\u1ea1 t\u1ea7ng, t\u1ed1i \u01b0u thi\u1ebft b\u1ecb wifi, l\u1eafp \u0111\u1eb7t \u0111\u01b0\u1eddng d\u00e2y \u0111\u1ea3m b\u1ea3o th\u1ea9m m\u1ef9 \u0111\u1ed3ng th\u1eddi h\u1ed7 tr\u1ee3 c\u00e0i \u0111\u1eb7t v\u00e0 h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng c\u00e1c ti\u1ec7n \u00edch tr\u00ean c\u00e1c \u1ee9ng d\u1ee5ng s\u1ed1 nh\u01b0 MyTV, My VNPT, V\u00ed \u0111i\u1ec7n t\u1eed VNPT Money, Zalo VNPT H\u1ea3i Ph\u00f2ng \u00e1p d\u1ee5ng trong vi\u1ec7c thanh to\u00e1n c\u01b0\u1edbc online, qu\u1ea3n l\u00fd h\u00f3a \u0111\u01a1n \u0111i\u1ec7n t\u1eed, qu\u1ea3n l\u00fd thu\u00ea bao tr\u00ean \u1ee9ng d\u1ee5ng\u2026<\/p>\n

Ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e3 thu h\u00fat \u0111\u01b0\u1ee3c s\u1ef1 quan t\u00e2m r\u1ea5t l\u1edbn t\u1eeb ph\u00eda ng\u01b0\u1eddi d\u00e2n th\u00e0nh ph\u1ed1 v\u00e0 c\u00e1c kh\u00e1ch h\u00e0ng c\u1ee7a VNPT H\u1ea3i Ph\u00f2ng.<\/p>\n

M\u1ed9t s\u1ed1 h\u00ecnh \u1ea3nh ghi nh\u1eadn t\u1ea1i Ch\u01b0\u01a1ng tr\u00ecnh:<\/p>\n

Nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt VNPT \u0111o ki\u1ec3m v\u00e0 t\u1ed1i \u01b0u thi\u1ebft b\u1ecb wifi t\u1ea1i nh\u00e0 kh\u00e1ch h\u00e0ng.<\/figcaption><\/figure>\n

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Nh\u00e0 m\u1ea1ng VNPT khuy\u1ebfn ngh\u1ecb kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng c\u00e1c \u1ee9ng d\u1ee5ng s\u1ed1 trong qu\u1ea3n l\u00fd thu\u00ea bao, thanh to\u00e1n c\u01b0\u1edbc online\u2026<\/figcaption><\/figure>\n<\/p>\n<\/div>\n<\/div>\n

\u00a0<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Nh\u1eb1m c\u1ee5 th\u1ec3 h\u00f3a vi\u1ec7c truy\u1ec1n th\u00f4ng chuy\u1ec3n \u0111\u1ed5i s\u1ed1 \u0111\u1ebfn t\u1eebng ng\u01b0\u1eddi d\u00e2n th\u00e0nh ph\u1ed1, VNPT H\u1ea3i Ph\u00f2ng hi\u1ec7n \u0111ang t\u1ed5 ch\u1ee9c tri\u1ec3n khai ch\u01b0\u01a1ng tr\u00ecnh Ch\u0103m s\u00f3c v\u00e0 tri \u00e2n kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n n\u0103m 2022 v\u1edbi m\u1ee5c ti\u00eau n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, gia t\u0103ng tr\u1ea3i nghi\u1ec7m v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng kh\u00e1ch […]<\/p>\n","protected":false},"author":1,"featured_media":695,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[13],"tags":[],"class_list":{"0":"post-694","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tin-tuc"},"_links":{"self":[{"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/posts\/694","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/comments?post=694"}],"version-history":[{"count":0,"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/posts\/694\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/media\/695"}],"wp:attachment":[{"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/media?parent=694"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/categories?post=694"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/tags?post=694"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}