{"id":7322,"date":"2026-04-23T17:03:53","date_gmt":"2026-04-23T10:03:53","guid":{"rendered":"https:\/\/chuyendoiso.haiphong.gov.vn\/?p=7322"},"modified":"2026-04-23T17:03:53","modified_gmt":"2026-04-23T10:03:53","slug":"ung-dung-nen-tang-tro-ly-ao-buoc-dot-pha-trong-giai-quyet-thu-tuc-hanh-chinh","status":"publish","type":"post","link":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/2026\/04\/23\/ung-dung-nen-tang-tro-ly-ao-buoc-dot-pha-trong-giai-quyet-thu-tuc-hanh-chinh\/","title":{"rendered":"\u1ee8ng d\u1ee5ng n\u1ec1n t\u1ea3ng tr\u1ee3 l\u00fd \u1ea3o – B\u01b0\u1edbc \u0111\u1ed9t ph\u00e1 trong gi\u1ea3i quy\u1ebft th\u1ee7 t\u1ee5c h\u00e0nh ch\u00ednh"},"content":{"rendered":"
\n
\n

Vi\u1ec7c \u1ee9ng d\u1ee5ng n\u1ec1n t\u1ea3ng tr\u1ee3 l\u00fd \u1ea3o trong gi\u1ea3i quy\u1ebft th\u1ee7 t\u1ee5c h\u00e0nh ch\u00ednh t\u1ea1i nhi\u1ec1u \u0111\u1ecba ph\u01b0\u01a1ng, \u0111\u01a1n v\u1ecb l\u00e0 b\u01b0\u1edbc \u0111\u1ed9t ph\u00e1 trong \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7, g\u00f3p ph\u1ea7n th\u00fac \u0111\u1ea9y x\u00e2y d\u1ef1ng ch\u00ednh quy\u1ec1n s\u1ed1.<\/strong><\/p>\n<\/div>\n<\/div>\n

\n

\"tro-ly-ao.jpg\"
Ng\u01b0\u1eddi d\u00e2n c\u1ea7n h\u1ed7 tr\u1ee3 th\u00f4ng tin li\u00ean quan th\u1ee7 t\u1ee5c h\u00e0nh ch\u00ednh c\u00f3 th\u1ec3 truy c\u1eadp v\u00e0o C\u1ed5ng th\u00f4ng tin \u0111i\u1ec7n t\u1eed c\u1ee7a ph\u01b0\u1eddng Nam \u0110\u1ed3ng, tr\u1ee3 l\u00fd \u1ea3o s\u1ebd “xu\u1ea5t hi\u1ec7n”, h\u1ed7 tr\u1ee3.<\/figcaption><\/figure><\/figure>\n

C\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 hi\u1ec7u qu\u1ea3<\/b><\/em><\/p>\n

C\u1ea7n l\u00e0m th\u1ee7 t\u1ee5c \u0111\u0103ng k\u00fd khai sinh tr\u1ef1c tuy\u1ebfn cho con, ch\u1ecb Nguy\u1ec5n Th\u1ecb Thu H\u00e0 \u1edf ph\u01b0\u1eddng Nam \u0110\u1ed3ng kh\u00f4ng bi\u1ebft ph\u1ea3i c\u00f3 nh\u1eefng gi\u1ea5y t\u1edd g\u00ec. Sau khi \u0111\u0103ng nh\u1eadp v\u00e0o C\u1ed5ng th\u00f4ng tin \u0111i\u1ec7n t\u1eed c\u1ee7a ph\u01b0\u1eddng, ch\u1ecb nh\u1eadn th\u1ea5y b\u00ean g\u00f3c ph\u1ea3i m\u00e0n h\u00ecnh m\u00e1y t\u00ednh, m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o \u0111\u1eb7c bi\u1ec7t xu\u1ea5t hi\u1ec7n, \u0111o\u1ea1n h\u1ed9i tho\u1ea1i (Chatbot) hi\u1ec7n l\u00ean v\u1edbi d\u00f2ng ch\u1eef \u201cXin ch\u00e0o anh\/ch\u1ecb. T\u00f4i l\u00e0 tr\u1ee3 l\u00fd \u1ea3o ph\u01b0\u1eddng Nam \u0110\u1ed3ng. T\u00f4i s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 b\u1ea1n: Tra c\u1ee9u th\u1ee7 t\u1ee5c h\u00e0nh ch\u00ednh; cung c\u1ea5p th\u00f4ng tin \u0111\u1ecba ph\u01b0\u01a1ng; c\u1eadp nh\u1eadt ch\u00ednh s\u00e1ch m\u1edbi; th\u00f4ng tin l\u1ecbch, s\u1ef1 ki\u1ec7n, tin t\u1ee9c m\u1edbi nh\u1ea5t tr\u00ean \u0111\u1ecba b\u00e0n ph\u01b0\u1eddng\u2026 B\u1ea5t ng\u1edd v\u00e0 th\u00edch th\u00fa v\u1edbi \u201cnh\u00e2n v\u1eadt \u0111\u1eb7c bi\u1ec7t” n\u00e0y, ch\u1ecb H\u00e0 nh\u1eadp y\u00eau c\u1ea7u \u201cT\u00f4i c\u1ea7n l\u00e0m th\u1ee7 t\u1ee5c x\u00e1c nh\u1eadn t\u00ecnh tr\u1ea1ng h\u00f4n nh\u00e2n\u201d. Ngay l\u1eadp t\u1ee9c, ch\u1ecb nh\u1eadn \u0111\u01b0\u1ee3c h\u01b0\u1edbng d\u1eabn \u0111\u1ea7y \u0111\u1ee7 v\u1ec1 h\u1ed3 s\u01a1, c\u01a1 quan ti\u1ebfp nh\u1eadn, th\u1eddi gian gi\u1ea3i quy\u1ebft.<\/p>\n

Anh Nguy\u1ec5n V\u0103n H\u00f9ng \u1edf ph\u01b0\u1eddng An Phong c\u1ea7n \u0111\u0103ng k\u00fd h\u1ed9 kinh doanh c\u00e1 th\u1ec3. Nh\u1edd tr\u1ee3 l\u00fd \u1ea3o, anh \u0111\u00e3 \u0111\u01b0\u1ee3c h\u01b0\u1edbng d\u1eabn t\u1eebng b\u01b0\u1edbc v\u00e0 ho\u00e0n t\u1ea5t th\u1ee7 t\u1ee5c tr\u1ef1c tuy\u1ebfn d\u1ec5 d\u00e0ng. Anh H\u00f9ng cho bi\u1ebft: \u201cT\u00f4i tham gia v\u00e0o nh\u00f3m zalo c\u1ee7a ph\u01b0\u1eddng t\u1eeb th\u00e1ng 3\/2026. Tr\u01b0\u1edbc \u0111\u00e2y m\u1ed7i khi c\u1ea7n gi\u1ea3i quy\u1ebft th\u1ee7 t\u1ee5c h\u00e0nh ch\u00ednh, t\u00f4i ph\u1ea3i l\u00ean ph\u01b0\u1eddng ho\u1eb7c h\u1ecfi qua nhi\u1ec1u ng\u01b0\u1eddi, nay ch\u1ec9 c\u1ea7n m\u1edf \u0111i\u1ec7n tho\u1ea1i, v\u00e0o Zalo, s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng Chatbot AI \u0111\u1eb7t c\u00e2u h\u1ecfi l\u00e0 c\u00f3 c\u00e2u tr\u1ea3 l\u1eddi c\u1ee5 th\u1ec3 cho t\u1eebng l\u0129nh v\u1ef1c. Nhi\u1ec1u c\u00e2u h\u1ecfi \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi r\u1ea5t nhanh, ti\u1ec7n l\u1ee3i cho ng\u01b0\u1eddi d\u00e2n”.<\/p>\n

C\u00f2n v\u1edbi ch\u1ecb Nguy\u1ec5n Th\u1ecb Lan, x\u00e3 T\u00e2n Minh, tr\u01b0\u1edbc \u0111\u00e2y m\u1ed7i l\u1ea7n l\u00e0m th\u1ee7 t\u1ee5c \u0111\u0103ng k\u00fd kinh doanh hay xin gi\u1ea5y x\u00e1c nh\u1eadn, ch\u1ecb ph\u1ea3i l\u00ean ph\u01b0\u1eddng h\u1ecfi nhi\u1ec1u l\u1ea7n. Gi\u1edd c\u00f3 tr\u1ee3 l\u00fd \u1ea3o, ch\u1ecb ch\u1ec9 c\u1ea7n nh\u1eafn tin l\u00e0 bi\u1ebft c\u1ea7n chu\u1ea9n b\u1ecb gi\u1ea5y t\u1edd g\u00ec, n\u1ed9p \u1edf \u0111\u00e2u, v\u1eeba ti\u1ec7n l\u1ee3i, v\u1eeba ti\u1ebft ki\u1ec7m th\u1eddi gian \u0111i l\u1ea1i.<\/p>\n

Kh\u00f4ng ri\u00eang t\u1ea1i ph\u01b0\u1eddng Nam \u0110\u1ed3ng, An Phong hay x\u00e3 T\u00e2n Minh, vi\u1ec7c \u1ee9ng d\u1ee5ng tr\u1ee3 l\u00fd \u1ea3o trong gi\u1ea3i quy\u1ebft th\u1ee7 t\u1ee5c h\u00e0nh ch\u00ednh \u0111ang \u0111\u01b0\u1ee3c nhi\u1ec1u \u0111\u1ecba ph\u01b0\u01a1ng tri\u1ec3n khai \u1ee9ng d\u1ee5ng c\u0169ng \u0111ang mang l\u1ea1i nh\u1eefng chuy\u1ec3n bi\u1ebfn r\u00f5 n\u00e9t.<\/p>\n

Gi\u1ea3m \u00e1p l\u1ef1c cho ng\u01b0\u1eddi d\u00e2n v\u00e0 ch\u00ednh quy\u1ec1n<\/b><\/em><\/p>\n

\n

\"phuong-an-phong1.jpg\"
L\u01b0\u1ee3ng ng\u01b0\u1eddi \u0111\u1ebfn tr\u1ef1c ti\u1ebfp t\u1ea1i Trung t\u00e2m Ph\u1ee5c v\u1ee5 h\u00e0nh ch\u00ednh c\u00f4ng ph\u01b0\u1eddng An Phong gi\u1ea3m \u0111\u00e1ng k\u1ec3 t\u1eeb khi tri\u1ec3n khai tr\u1ee3 l\u00fd \u1ea3o.<\/figcaption><\/figure><\/figure>\n

Th\u1ef1c t\u1ebf t\u1ea1i nhi\u1ec1u \u0111\u1ecba ph\u01b0\u01a1ng c\u0169ng cho th\u1ea5y, tr\u1ee3 l\u00fd \u1ea3o \u0111\u00e3 v\u00e0 \u0111ang l\u00e0 m\u1ed9t trong nh\u1eefng c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 \u0111\u1eafc l\u1ef1c trong c\u1ea3i c\u00e1ch h\u00e0nh ch\u00ednh.<\/p>\n

Theo ghi nh\u1eadn, t\u1ea1i ph\u01b0\u1eddng An Phong, l\u01b0\u1ee3ng ng\u01b0\u1eddi \u0111\u1ebfn l\u00e0m th\u1ee7 t\u1ee5c h\u00e0nh ch\u00ednh tr\u1ef1c ti\u1ebfp t\u1ea1i Trung t\u00e2m Ph\u1ee5c v\u1ee5 h\u00e0nh ch\u00ednh c\u00f4ng \u0111\u00e3 gi\u1ea3m \u0111\u00e1ng k\u1ec3 t\u1eeb khi tri\u1ec3n khai \u1ee9ng d\u1ee5ng tr\u1ee3 l\u00fd \u1ea3o. Nhi\u1ec1u th\u1ee7 t\u1ee5c \u0111\u01a1n gi\u1ea3n \u0111\u01b0\u1ee3c ng\u01b0\u1eddi d\u00e2n chu\u1ea9n b\u1ecb \u0111\u1ea7y \u0111\u1ee7 h\u1ed3 s\u01a1 t\u1eeb tr\u01b0\u1edbc, h\u1ea1n ch\u1ebf t\u00ecnh tr\u1ea1ng ph\u1ea3i b\u1ed5 sung, ch\u1ec9nh s\u1eeda nhi\u1ec1u l\u1ea7n. \u00d4ng B\u00f9i V\u0103n Xinh, Ph\u00f3 Gi\u00e1m \u0111\u1ed1c Trung t\u00e2m Ph\u1ee5c v\u1ee5 h\u00e0nh ch\u00ednh c\u00f4ng ph\u01b0\u1eddng An Phong cho bi\u1ebft, khi c\u00f3 nhu c\u1ea7u, ng\u01b0\u1eddi d\u00e2n ch\u1ec9 c\u1ea7n m\u1edf \u0111i\u1ec7n tho\u1ea1i v\u00e0o Zalo l\u00e0 c\u00f3 th\u1ec3 tra c\u1ee9u ngay, sau \u0111\u00f3 nh\u1eadp c\u00e2u h\u1ecfi ho\u1eb7c s\u1eed d\u1ee5ng gi\u1ecdng n\u00f3i \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c. Chatbot – tr\u1ee3 l\u00fd \u1ea3o s\u1ebd ph\u1ea3n h\u1ed3i ngay nh\u1eefng th\u1ee7 t\u1ee5c li\u00ean quan v\u00e0 hi\u1ec3n th\u1ecb th\u00f4ng tin chi ti\u1ebft \u0111\u1ec3 ng\u01b0\u1eddi d\u00f9ng tham kh\u1ea3o, tra c\u1ee9u. Ti\u1ebfp \u0111\u00f3, ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 nh\u1ea5n ch\u1ecdn th\u1ee7 t\u1ee5c m\u00e0 m\u00ecnh quan t\u00e2m v\u00e0 ch\u1ecdn n\u1ed9i dung \u0111\u1ec3 xem th\u00f4ng tin c\u1ee5 th\u1ec3. Kh\u00f4ng ch\u1ec9 h\u1ed7 tr\u1ee3 tr\u00ean m\u00e1y t\u00ednh, ng\u01b0\u1eddi d\u00e2n, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi tr\u1ee3 l\u00fd \u1ea3o tr\u00ean \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh, m\u00e1y t\u00ednh b\u1ea3ng\u2026<\/p>\n

T\u1ea1i ph\u01b0\u1eddng Th\u1ea1ch Kh\u00f4i, h\u1ec7 th\u1ed1ng tr\u1ee3 l\u00fd \u1ea3o c\u00f2n \u0111\u01b0\u1ee3c n\u00e2ng c\u1ea5p gi\u00fap ng\u01b0\u1eddi d\u00e2n tra c\u1ee9u th\u1ee7 t\u1ee5c, \u0111\u1eb7t l\u1ecbch h\u1eb9n, n\u1ed9p h\u1ed3 s\u01a1 tr\u1ef1c tuy\u1ebfn, ph\u1ea3n \u00e1nh hi\u1ec7n tr\u01b0\u1eddng v\u00e0 nh\u1eadn k\u1ebft qu\u1ea3 ngay tr\u00ean Zalo m\u00e0 kh\u00f4ng c\u1ea7n c\u00e0i \u0111\u1eb7t th\u00eam \u1ee9ng d\u1ee5ng.<\/p>\n

\u201cVi\u1ec7c \u1ee9ng d\u1ee5ng tr\u1ee3 l\u00fd \u1ea3o – AI v\u00e0o c\u00f4ng t\u00e1c gi\u1ea3i quy\u1ebft th\u1ee7 t\u1ee5c h\u00e0nh ch\u00ednh gi\u00fap gi\u1ea3m nhu c\u1ea7u t\u01b0 v\u1ea5n tr\u1ef1c ti\u1ebfp, h\u1ea1n ch\u1ebf t\u00ecnh tr\u1ea1ng ch\u1edd \u0111\u1ee3i v\u00e0 tra c\u1ee9u th\u1ee7 c\u00f4ng, qua \u0111\u00f3 ti\u1ebft ki\u1ec7m th\u1eddi gian cho c\u1ea3 ng\u01b0\u1eddi d\u00e2n v\u00e0 c\u00e1n b\u1ed9, c\u00f4ng ch\u1ee9c\u201d, b\u00e0 B\u00f9i Th\u1ecb Kim Tuy\u1ebfn, Gi\u00e1m \u0111\u1ed1c Trung t\u00e2m Ph\u1ee5c v\u1ee5 h\u00e0nh ch\u00ednh c\u00f4ng ph\u01b0\u1eddng Th\u1ea1ch Kh\u00f4i chia s\u1ebb.<\/p>\n

Theo \u00f4ng \u0110\u00e0o V\u0103n Th\u1eafng, Ph\u00f3 Gi\u00e1m \u0111\u1ed1c Trung t\u00e2m C\u00f4ng ngh\u1ec7 th\u00f4ng tin v\u00e0 Truy\u1ec1n th\u00f4ng (S\u1edf Khoa h\u1ecdc v\u00e0 C\u00f4ng ngh\u1ec7), nh\u1eefng m\u00f4 h\u00ecnh \u1ee9ng d\u1ee5ng tr\u1ee3 l\u00fd \u1ea3o trong gi\u1ea3i quy\u1ebft th\u1ee7 t\u1ee5c h\u00e0nh ch\u00ednh t\u1ea1i c\u00e1c \u0111\u1ecba ph\u01b0\u01a1ng b\u01b0\u1edbc \u0111\u1ea7u cho th\u1ea5y kh\u00f4ng ch\u1ec9 gi\u00fap r\u00fat ng\u1eafn th\u1eddi gian, gi\u1ea3m chi ph\u00ed x\u00e3 h\u1ed9i, c\u00f4ng c\u1ee5 n\u00e0y c\u00f2n g\u00f3p ph\u1ea7n thay \u0111\u1ed5i c\u00e1ch th\u1ee9c t\u01b0\u01a1ng t\u00e1c gi\u1eefa ch\u00ednh quy\u1ec1n v\u00e0 ng\u01b0\u1eddi d\u00e2n theo h\u01b0\u1edbng hi\u1ec7n \u0111\u1ea1i, th\u00e2n thi\u1ec7n h\u01a1n.<\/p>\n

H\u00c0 VY<\/b><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Vi\u1ec7c \u1ee9ng d\u1ee5ng n\u1ec1n t\u1ea3ng tr\u1ee3 l\u00fd \u1ea3o trong gi\u1ea3i quy\u1ebft th\u1ee7 t\u1ee5c h\u00e0nh ch\u00ednh t\u1ea1i nhi\u1ec1u \u0111\u1ecba ph\u01b0\u01a1ng, \u0111\u01a1n v\u1ecb l\u00e0 b\u01b0\u1edbc \u0111\u1ed9t ph\u00e1 trong \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7, g\u00f3p ph\u1ea7n th\u00fac \u0111\u1ea9y x\u00e2y d\u1ef1ng ch\u00ednh quy\u1ec1n s\u1ed1. C\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 hi\u1ec7u qu\u1ea3 C\u1ea7n l\u00e0m th\u1ee7 t\u1ee5c \u0111\u0103ng k\u00fd khai sinh tr\u1ef1c tuy\u1ebfn […]<\/p>\n","protected":false},"author":6,"featured_media":7323,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[31],"tags":[],"class_list":{"0":"post-7322","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-chinh-quyen-so"},"_links":{"self":[{"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/posts\/7322","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/comments?post=7322"}],"version-history":[{"count":1,"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/posts\/7322\/revisions"}],"predecessor-version":[{"id":7324,"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/posts\/7322\/revisions\/7324"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/media\/7323"}],"wp:attachment":[{"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/media?parent=7322"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/categories?post=7322"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/tags?post=7322"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}