{"id":8380,"date":"2026-08-27T21:18:47","date_gmt":"2026-08-27T14:18:47","guid":{"rendered":"https:\/\/chuyendoiso.haiphong.gov.vn\/?p=8380"},"modified":"2026-08-28T21:19:50","modified_gmt":"2026-08-28T14:19:50","slug":"tap-huan-quan-tri-van-hanh-ung-dung-ai-nang-cao-hieu-qua-cong-tac-giai-quyet-phan-anh-kien-nghi-cua-nguoi-dan-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/2026\/08\/27\/tap-huan-quan-tri-van-hanh-ung-dung-ai-nang-cao-hieu-qua-cong-tac-giai-quyet-phan-anh-kien-nghi-cua-nguoi-dan-doanh-nghiep\/","title":{"rendered":"T\u1eadp hu\u1ea5n qu\u1ea3n tr\u1ecb, v\u1eadn h\u00e0nh \u1ee9ng d\u1ee5ng AI n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u00f4ng t\u00e1c gi\u1ea3i quy\u1ebft ph\u1ea3n \u00e1nh, ki\u1ebfn ngh\u1ecb c\u1ee7a ng\u01b0\u1eddi d\u00e2n, doanh nghi\u1ec7p"},"content":{"rendered":"

Ng\u00e0y 27\/8, t\u1ea1i Trung t\u00e2m C\u00f4ng ngh\u1ec7 th\u00f4ng tin v\u00e0 Truy\u1ec1n th\u00f4ng H\u1ea3i Ph\u00f2ng v\u00e0 Trung t\u00e2m V\u0103n h\u00f3a X\u1ee9 \u0110\u00f4ng di\u1ec5n ra ch\u01b0\u01a1ng tr\u00ecnh t\u1eadp hu\u1ea5n qu\u1ea3n tr\u1ecb, v\u1eadn h\u00e0nh \u1ee9ng d\u1ee5ng AI n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u00f4ng t\u00e1c gi\u1ea3i quy\u1ebft ph\u1ea3n \u00e1nh, ki\u1ebfn ngh\u1ecb c\u1ee7a ng\u01b0\u1eddi d\u00e2n, doanh nghi\u1ec7p. Tham gia t\u1eadp hu\u1ea5n c\u00f3 c\u00e1n b\u1ed9, c\u00f4ng ch\u1ee9c, vi\u00ean ch\u1ee9c c\u00e1c s\u1edf, ban, ng\u00e0nh, \u1ee6y ban nh\u00e2n d\u00e2n c\u00e1c x\u00e3, ph\u01b0\u1eddng, \u0111\u1eb7c khu tr\u00ean \u0111\u1ecba b\u00e0n th\u00e0nh ph\u1ed1.<\/strong><\/p>\n

\"\"
Quang c\u1ea3nh t\u1eadp hu\u1ea5n t\u1ea1i Trung t\u00e2m C\u00f4ng ngh\u1ec7 th\u00f4ng tin v\u00e0 Truy\u1ec1n th\u00f4ng H\u1ea3i Ph\u00f2ng.<\/figcaption><\/figure>\n
\"\"
Quang c\u1ea3nh t\u1eadp hu\u1ea5n t\u1ea1i Trung t\u00e2m V\u0103n h\u00f3a X\u1ee9 \u0110\u00f4ng.<\/figcaption><\/figure>\n

Ph\u00e1t bi\u1ec3u khai m\u1ea1c, Ph\u00f3 Gi\u00e1m \u0111\u1ed1c Trung t\u00e2m C\u00f4ng ngh\u1ec7 th\u00f4ng tin v\u00e0 Truy\u1ec1n th\u00f4ng H\u1ea3i Ph\u00f2ng C\u1ea5n Ng\u1ecdc B\u1ea3o cho bi\u1ebft, vi\u1ec7c tri\u1ec3n khai Chatbot AI trong gi\u1ea3i quy\u1ebft ph\u1ea3n \u00e1nh, ki\u1ebfn ngh\u1ecb kh\u00f4ng \u0111\u01a1n thu\u1ea7n l\u00e0 \u0111\u01b0a th\u00eam m\u1ed9t c\u00f4ng ngh\u1ec7 m\u1edbi v\u00e0o h\u1ec7 th\u1ed1ng. M\u1ee5c ti\u00eau quan tr\u1ecdng h\u01a1n l\u00e0 \u0111\u1ed5i m\u1edbi ph\u01b0\u01a1ng th\u1ee9c t\u01b0\u01a1ng t\u00e1c gi\u1eefa ch\u00ednh quy\u1ec1n v\u1edbi ng\u01b0\u1eddi d\u00e2n v\u00e0 doanh nghi\u1ec7p, h\u01b0\u1edbng t\u1edbi x\u00e2y d\u1ef1ng n\u1ec1n h\u00e0nh ch\u00ednh ng\u00e0y c\u00e0ng hi\u1ec7n \u0111\u1ea1i, minh b\u1ea1ch, thu\u1eadn ti\u1ec7n v\u00e0 l\u1ea5y ng\u01b0\u1eddi d\u00e2n l\u00e0m trung t\u00e2m.<\/p>\n

\"\"
Ph\u00f3 Gi\u00e1m \u0111\u1ed1c Trung t\u00e2m C\u00f4ng ngh\u1ec7 th\u00f4ng tin v\u00e0 Truy\u1ec1n th\u00f4ng H\u1ea3i Ph\u00f2ng C\u1ea5n Ng\u1ecdc B\u1ea3o ph\u00e1t bi\u1ec3u khai m\u1ea1c bu\u1ed5i t\u1eadp hu\u1ea5n.<\/figcaption><\/figure>\n

Th\u00f4ng qua Chatbot AI, ng\u01b0\u1eddi d\u00e2n v\u00e0 doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 24\/7, thu\u1eadn ti\u1ec7n ti\u1ebfp c\u1eadn th\u00f4ng tin, \u0111\u1eb7t c\u00e2u h\u1ecfi, tra c\u1ee9u, \u0111\u01b0\u1ee3c h\u01b0\u1edbng d\u1eabn c\u00e1ch th\u1ee9c g\u1eedi ph\u1ea3n \u00e1nh, ki\u1ebfn ngh\u1ecb v\u00e0 theo d\u00f5i t\u00ecnh tr\u1ea1ng x\u1eed l\u00fd. \u0110\u1ed1i v\u1edbi c\u01a1 quan nh\u00e0 n\u01b0\u1edbc, AI h\u1ed7 tr\u1ee3 chu\u1ea9n h\u00f3a th\u00f4ng tin \u0111\u1ea7u v\u00e0o, ph\u00e2n lo\u1ea1i n\u1ed9i dung, h\u1ed7 tr\u1ee3 \u0111\u1ecbnh h\u01b0\u1edbng x\u1eed l\u00fd, \u0111\u1ed3ng th\u1eddi gi\u1ea3m b\u1edbt nh\u1eefng c\u00f4ng vi\u1ec7c mang t\u00ednh l\u1eb7p l\u1ea1i cho c\u00e1n b\u1ed9, c\u00f4ng ch\u1ee9c, vi\u00ean ch\u1ee9c trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n nhi\u1ec7m v\u1ee5.<\/p>\n

Vi\u1ec7c tri\u1ec3n khai Chatbot AI l\u00e0 m\u1ed9t b\u01b0\u1edbc \u0111i c\u1ee5 th\u1ec3 trong qu\u00e1 tr\u00ecnh x\u00e2y d\u1ef1ng ch\u00ednh quy\u1ec1n s\u1ed1, g\u00f3p ph\u1ea7n n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 ng\u01b0\u1eddi d\u00e2n, doanh nghi\u1ec7p c\u1ee7a th\u00e0nh ph\u1ed1 H\u1ea3i Ph\u00f2ng. Hi\u1ec7u qu\u1ea3 c\u1ee7a nhi\u1ec7m v\u1ee5 kh\u00f4ng ch\u1ec9 \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 \u1edf m\u1ee9c \u0111\u1ed9 hi\u1ec7n \u0111\u1ea1i c\u1ee7a c\u00f4ng ngh\u1ec7 m\u00e0 quan tr\u1ecdng h\u01a1n l\u00e0 kh\u1ea3 n\u0103ng h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi d\u00e2n thu\u1eadn ti\u1ec7n h\u01a1n, ph\u1ea3n \u00e1nh, ki\u1ebfn ngh\u1ecb \u0111\u01b0\u1ee3c ti\u1ebfp nh\u1eadn nhanh ch\u00f3ng h\u01a1n v\u00e0 c\u00e1c c\u01a1 quan nh\u00e0 n\u01b0\u1edbc n\u00e2ng cao hi\u1ec7u qu\u1ea3 x\u1eed l\u00fd, \u0111i\u1ec1u h\u00e0nh.<\/p>\n

\"\"
\u0110\u1ea1i di\u1ec7n Vi\u1ec5n th\u00f4ng H\u1ea3i Ph\u00f2ng gi\u1edbi thi\u1ec7u c\u00e1c n\u1ed9i dung t\u1ea1i bu\u1ed5i t\u1eadp hu\u1ea5n.<\/figcaption><\/figure>\n

T\u1ea1i ch\u01b0\u01a1ng tr\u00ecnh, \u0111\u1ea1i di\u1ec7n \u0111\u01a1n v\u1ecb tri\u1ec3n khai \u0111\u00e3 gi\u1edbi thi\u1ec7u t\u1ed5ng quan v\u1ec1 \u1ee9ng d\u1ee5ng Chatbot AI v\u00e0 c\u00e1c t\u00ednh n\u0103ng h\u1ed7 tr\u1ee3 d\u00e0nh cho ng\u01b0\u1eddi d\u00e2n, doanh nghi\u1ec7p c\u0169ng nh\u01b0 c\u00e1n b\u1ed9, c\u00f4ng ch\u1ee9c, vi\u00ean ch\u1ee9c tr\u1ef1c ti\u1ebfp tham gia ti\u1ebfp nh\u1eadn, x\u1eed l\u00fd ph\u1ea3n \u00e1nh, ki\u1ebfn ngh\u1ecb. \u1ee8ng d\u1ee5ng \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p tr\u00ean Smart H\u1ea3i Ph\u00f2ng v\u00e0 C\u1ed5ng ti\u1ebfp nh\u1eadn ph\u1ea3n \u00e1nh, ki\u1ebfn ngh\u1ecb 1022, qua \u0111\u00f3 t\u1ea1o thu\u1eadn l\u1ee3i cho vi\u1ec7c khai th\u00e1c, tra c\u1ee9u th\u00f4ng tin v\u00e0 h\u1ed7 tr\u1ee3 qu\u00e1 tr\u00ecnh ti\u1ebfp nh\u1eadn, x\u1eed l\u00fd ph\u1ea3n \u00e1nh, ki\u1ebfn ngh\u1ecb tr\u00ean m\u00f4i tr\u01b0\u1eddng s\u1ed1.<\/p>\n

Chatbot AI \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng tr\u00ean c\u01a1 s\u1edf khai th\u00e1c c\u00e1c ngu\u1ed3n d\u1eef li\u1ec7u ph\u1ee5c v\u1ee5 c\u00f4ng t\u00e1c ti\u1ebfp nh\u1eadn, x\u1eed l\u00fd ph\u1ea3n \u00e1nh, ki\u1ebfn ngh\u1ecb, g\u1ed3m c\u00e1c quy ch\u1ebf, quy tr\u00ecnh, v\u0103n b\u1ea3n h\u01b0\u1edbng d\u1eabn, d\u1eef li\u1ec7u nghi\u1ec7p v\u1ee5 v\u00e0 c\u00e1c ngu\u1ed3n d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i, t\u00edch h\u1ee3p theo quy \u0111\u1ecbnh. H\u1ec7 th\u1ed1ng h\u1ed7 tr\u1ee3 tra c\u1ee9u th\u00f4ng tin, h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi d\u00f9ng; \u0111\u1ed3ng th\u1eddi h\u1ed7 tr\u1ee3 c\u00e1n b\u1ed9 ph\u00e2n lo\u1ea1i n\u1ed9i dung, khai th\u00e1c d\u1eef li\u1ec7u v\u00e0 t\u1ed5ng h\u1ee3p, th\u1ed1ng k\u00ea, b\u00e1o c\u00e1o theo \u0111\u01a1n v\u1ecb x\u1eed l\u00fd.<\/p>\n

B\u00ean c\u1ea1nh gi\u1edbi thi\u1ec7u c\u00e1c t\u00ednh n\u0103ng, \u0111\u01a1n v\u1ecb tri\u1ec3n khai tr\u1ef1c ti\u1ebfp h\u01b0\u1edbng d\u1eabn c\u00e1n b\u1ed9, c\u00f4ng ch\u1ee9c, vi\u00ean ch\u1ee9c c\u00e1ch s\u1eed d\u1ee5ng Chatbot AI, ph\u01b0\u01a1ng ph\u00e1p \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u1ec3 khai th\u00e1c th\u00f4ng tin hi\u1ec7u qu\u1ea3; th\u1ef1c h\u00e0nh c\u00e1c t\u00ecnh hu\u1ed1ng th\u01b0\u1eddng g\u1eb7p trong qu\u00e1 tr\u00ecnh ti\u1ebfp nh\u1eadn, x\u1eed l\u00fd ph\u1ea3n \u00e1nh, ki\u1ebfn ngh\u1ecb. C\u00e1n b\u1ed9 tham gia t\u1eadp hu\u1ea5n c\u0169ng \u0111\u01b0\u1ee3c h\u01b0\u1edbng d\u1eabn c\u00e1ch qu\u1ea3n tr\u1ecb, c\u1eadp nh\u1eadt v\u00e0 hu\u1ea5n luy\u1ec7n d\u1eef li\u1ec7u cho Chatbot AI ph\u00f9 h\u1ee3p v\u1edbi ch\u1ee9c n\u0103ng, nhi\u1ec7m v\u1ee5 v\u00e0 nhu c\u1ea7u khai th\u00e1c c\u1ee7a t\u1eebng c\u01a1 quan, \u0111\u01a1n v\u1ecb.<\/p>\n

Th\u00f4ng qua t\u1eadp hu\u1ea5n, \u0111\u1ed9i ng\u0169 c\u00e1n b\u1ed9, c\u00f4ng ch\u1ee9c, vi\u00ean ch\u1ee9c \u0111\u01b0\u1ee3c trang b\u1ecb ki\u1ebfn th\u1ee9c, k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft \u0111\u1ec3 t\u1eebng b\u01b0\u1edbc l\u00e0m ch\u1ee7 c\u00f4ng c\u1ee5 AI, khai th\u00e1c hi\u1ec7u qu\u1ea3 c\u00e1c ch\u1ee9c n\u0103ng c\u1ee7a h\u1ec7 th\u1ed1ng trong th\u1ef1c ti\u1ec5n c\u00f4ng vi\u1ec7c. \u0110\u00e2y c\u0169ng l\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 c\u00e1c c\u01a1 quan, \u0111\u01a1n v\u1ecb ti\u1ebfp t\u1ee5c r\u00e0 so\u00e1t, chu\u1ea9n h\u00f3a d\u1eef li\u1ec7u, g\u00f3p ph\u1ea7n n\u00e2ng cao hi\u1ec7u qu\u1ea3 gi\u1ea3i quy\u1ebft ph\u1ea3n \u00e1nh, ki\u1ebfn ngh\u1ecb v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 ng\u01b0\u1eddi d\u00e2n, doanh nghi\u1ec7p tr\u00ean \u0111\u1ecba b\u00e0n th\u00e0nh ph\u1ed1.\/.<\/p>\n

Minh Th\u1ea3o<\/strong><\/em><\/p>\n

M\u1ed9t s\u1ed1 h\u00ecnh \u1ea3nh t\u1ea1i bu\u1ed5i t\u1eadp hu\u1ea5n:<\/em><\/p>\n

<\/p>\n

<\/p>\n

<\/p>\n

\"\"
C\u00e1n b\u1ed9, c\u00f4ng ch\u1ee9c, vi\u00ean ch\u1ee9c c\u00e1c s\u1edf, ban, ng\u00e0nh, \u1ee6y ban nh\u00e2n d\u00e2n c\u00e1c x\u00e3, ph\u01b0\u1eddng, \u0111\u1eb7c khu tr\u1ea3i nghi\u1ec7m Chatbot AI tr\u00ean h\u1ec7 th\u1ed1ng.<\/figcaption><\/figure>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Ng\u00e0y 27\/8, t\u1ea1i Trung t\u00e2m C\u00f4ng ngh\u1ec7 th\u00f4ng tin v\u00e0 Truy\u1ec1n th\u00f4ng H\u1ea3i Ph\u00f2ng v\u00e0 Trung t\u00e2m V\u0103n h\u00f3a X\u1ee9 \u0110\u00f4ng di\u1ec5n ra ch\u01b0\u01a1ng tr\u00ecnh t\u1eadp hu\u1ea5n qu\u1ea3n tr\u1ecb, v\u1eadn h\u00e0nh \u1ee9ng d\u1ee5ng AI n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u00f4ng t\u00e1c gi\u1ea3i quy\u1ebft ph\u1ea3n \u00e1nh, ki\u1ebfn ngh\u1ecb c\u1ee7a ng\u01b0\u1eddi d\u00e2n, doanh nghi\u1ec7p. Tham gia t\u1eadp hu\u1ea5n […]<\/p>\n","protected":false},"author":6,"featured_media":8381,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[31],"tags":[],"class_list":["post-8380","post","type-post","status-publish","format-standard","has-post-thumbnail","category-chinh-quyen-so"],"_links":{"self":[{"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/posts\/8380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/comments?post=8380"}],"version-history":[{"count":1,"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/posts\/8380\/revisions"}],"predecessor-version":[{"id":8382,"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/posts\/8380\/revisions\/8382"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/media\/8381"}],"wp:attachment":[{"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/media?parent=8380"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/categories?post=8380"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chuyendoiso.haiphong.gov.vn\/index.php\/wp-json\/wp\/v2\/tags?post=8380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}